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Service Issues  08/05/14 3:49:52 PM



Having troubles with your internet connection?
Here are some ways you can get help:
 
  •         Call our office at 701-347-0089 and open a ticket, which will then be sent to the technician that is assigned to your account. If you call after hours or on weekends you will get after-hour support. After-hour support will assist with trouble-shooting the problem. If a solution isn’t found, a ticket will be forwarded to the technician assigned to your account.
     
  •         Email us at support@maplerivercom.com. If you email this address, a ticket will automatically be opened and you will get an auto email reply confirming that a ticket was opened. Email updates will be sent to you as the ticket is being worked on.
     
  •         If you experience an internet outage you can email nointernet@maplerivercom.com and the ticket immediately is given a “No Connection” status and sent to our technicians.
     
  •         Please note you cannot text the 701-347-0089 number as it is a landline.
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